Frequently Asked Questions

What is Escape VR?

Escape VR immerses you in a virtualized environment combined with the concept of an escape room.

Our development team strives to blur the line between the real and the virtual. We believe everybody should be able to experience quality VR, so we came up with new creative solutions for people to enjoy the experience.

Will I get dizzy?

No, Escape VR games are specifically designed to avoid motion sickness. The games are played at your own pace.

Is this suitable for children?

All guests must be a minimum of 48 inches (1.20 m) tall and at least 8 years of age to play. Guests under 18 years of age must have a parent or guardian sign the liability waver

How long are the games?

Our single player games are recommended for 10-20 minute experiences. Ward 9 is between 30-45 minutes. Our 4-6 player experiences will be between 30 and 45 minutes as well. All our games come with the ability to alter the time limits to any custom setting.

Are there discounts for bulk orders?

Yes, please contact us either through the contact form or through e-mail.

Are the headsets sanitary?

Our headsets all including leather covers that we sanitize with alcohol wipes after every group. We also have face covers that can be used.

How early should we arrive?

Please plan to arrive 10-15 minutes early. For any guests under 18 years of age, they must have a liability waiver signed by a parent or guardian. This waiver will be available at check-in.

Is there a place to hold my bags or wallet?

Yes, we have designated spots for your items so that you can enjoy your Escape VR experience without any worry.

Where can we park?

Street parking is available. There are also two public parking structures nearby.

What is the refund/exchange policy?

Customers will receive a 50% refund or credit with at least 48 hours notice of cancellation. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.